We respect your time and appreciate you choosing Signature Salon & Spa for your services and treatments. Due to the high demand for appointments, it is difficult when there is a change made less than 24 hours prior to an appointment. Our service providers have several guests on their wait list and we’re doing our best to get everyone in for their very important appointment with us.

• We require a minimum of 24-hour cancellation/rescheduling notice via phone call at (262)547-6600. Please leave a voice message if calling after business hours.
• Cancellation/rescheduling within 24 hours or no shows will result in a 100% charge for all services scheduled.
• If you arrive more than fifteen (15) minutes late for an appointment, you will be considered as a no show for purposes of our policies. If you think you are going to be late, please call us so that we can, if possible and in our sole discretion, adjust our schedule.
• We understand that circumstances beyond your control may occur where adequate notice is not possible. These limited situations will be considered on a case-by-case basis in Signature Salon & Spa’s sole discretion.
• For groups booking service appointments (such as wedding parties, etc.) we respectfully request at least 72 hours notice for any cancellations or schedule changes. Canceling this kind of appointment without giving 72 hours’ notice will result in a charge of 50% of the service amount per guest. Please understand that larger bookings take a great deal of scheduling and planning and notify us well in advance if you need to change your appointment dates.
• The safety of our staff and our guests is our top priority. As such, Signature Salon & Spa reserves the right to refuse service to anyone if we feel that they pose a health or safety risk. This includes but is not limited to lice, skin infections, open wounds and contagious illness. Thank you for your understanding.